Refund Policy

Eligibility begins with the condition in which the order arrived: a claim is eligible for review only if an item arrives damaged or defective, the wrong item is delivered, or the received item differs materially from its product listing. Notify us within 30 days of delivery. We do not provide no-reason or change-of-mind returns for unwanted products, mistaken choices, or preference changes.

A complete claim file should contain the following: include the order number, checkout email, a concise account of the problem, and clear photographs or video of the product, packaging, and shipping label when relevant. Do not send a product back unless written return authorization has been issued. An unauthorized parcel may be refused and might not be recoverable.

After receiving the evidence, we use this review process: we assess the submitted evidence and may request additional information. When a claim is approved, the available resolution may be a replacement or a refund, depending on the circumstances and stock. Refunds are issued to the original payment method, and the financial institution determines when the credit appears.

Email: jelliott1096@gmail.com
Mailing address: 132 Cherry St, Chattanooga, Tennessee, 37403, United States
Phone: (865) 581-6488